IT HELPDESK

Job Description

  • Need to know how to install Windows Operating System and software at laptop and desktop
  • Answer incoming user inquiries and support requests regarding computer software or hardware operations to solve problems via phone, electronic mail, instant message and/or the internal ticketing system.
  • Set up new employee systems, including user accounts, hardware and software.
  • Guide users through IT orientation, including accessing accounts, setting passwords and submitting internal company tickets.
  • Perform setup and configuration of peripherals such as printers, scanners, televisions, monitors, etc.
  • Maintain inventory database, remote assets and recover assets from remote offices.
  • Maintain an internal knowledge base of resolutions to reported issues/problems.
  • Work with vendors on hardware warranty replacement/repair.
  • Other duties as assigned.

Qualifications and Requirements

  • Some college or equivalent combination of education and experience.
  • Computer Science degree is preferred.
  • Chinese language speaking is a must.
  • Technical helpdesk or customer service experience preferred.
  • Ability to multi-task, prioritize tasks and requests based on user impact and needs of department
  • Basic knowledge of Microsoft Office Suite
  • Strong communication and interpersonal skills, and a high level of professional integrity
  • Strong customer service principles and practices and instructing on usage of equipment
  • Strong time management and organizational skills in a dynamic, constantly changing environment
  • Networking knowledge including Transmission Control Protocol (TCP)/Internet Protocol (IP), Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), Virtual Private Network (VPN) and Wireless

If you have interests, please send your Resume to admin@phillipit.com